We build off each other’s strengths.

We pride ourselves on the diverse team we’ve created here at SparkCognition, where everyone has something different to offer. With our wide range of skill sets, backgrounds, and personalities, we’ve learned to seek knowledge and support from one another. We push for growth in areas of weakness, and celebrate areas of strength. It’s not about competition. It’s about working together to build great things that expand the frontiers of the possible.

https://sparkcognition.com/wp-content/themes/salient/css/fonts/svg/basic_heart.svg

Customer Satisfaction

We don’t rest until we know our clients are happy. See more about the clients we have made safe, secure, and satisfied.

https://sparkcognition.com/wp-content/themes/salient/css/fonts/svg/basic_alarm.svg

Timeliness

We understand our clients have important goals and deadlines. We deliver our products on time, every time.

https://sparkcognition.com/wp-content/themes/salient/css/fonts/svg/basic_cup.svg

Quality Work

We take exceptional pride in the quality of our products. Because of this, we offer the best on the market.

We are changing the industry

At SparkCognition, we embrace new technologies. We avidly develop and explore new capabilities, integrating them in  innovative ways into our platforms and products. With this level of drive and enthusiasm, each member of our team encourages others to pursue new ideas and see them through, no matter how challenging. We strive, as individuals and as a team, to make a positive, lasting impact on the field of Artificial Intelligence, Security and Internet of Things technology.

We solve unsolved problems

We’ve made a name for ourselves building systems that solve previously unsolved problems —and we continue to pursue worthwhile, industry changing goals with tremendous drive and commitment. Our team is highly self-motivated, pursuing new innovations at a fast and furious pace. We love nothing more than the thrill of making it through a tough problem and seeing the final outstanding result. By the very nature of the goals we pursue, we push ourselves to go beyond limits perceived by others. Impossible is nothing.

Open Positions

Digital Marketing Specialist

Are you genuinely interested in, and curious about data-driven digital marketing and demand generation? Do you understand the intricacies of today’s evolving digital marketing landscape? Are you familiar with SEO, SEM, SMM, PPC strategy? Are you looking for an opportunity to continue to grow and showcase these skills?

Do you thrive in situations that demand creativity, self-direction, and rapid adaptability? Are you passionate about building campaigns that drive business results?

If you are looking for a dynamic role with a tight-knit, rapidly growing team, then we’re looking for you.

SparkCognition Marketing is looking for a bright, hard-working Digital Marketing Specialist to join our growing team. The Digital Marketing Specialist will a vital role in all digital marketing initiatives for SparkCognition, while being an active member of the Creative and Digital Team.

This is a key role for driving results across all SEO, Paid, Social and Content Marketing Campaigns. The Marketing Automation Analyst will help produce bi-monthly and quarterly reports for marketing activities that will help drive strategic insights and demonstrate a measureable ROI.

What you’ll do

  • Execute multi-channel automated digital marketing campaigns
  • Regularly create and optimize marketing content including email, websites, blog posts, and social posts
  • Work with the marketing team to execute our content distribution strategy (e.g. case studies, product videos, blog posts, Quora/forum responses) to share our company mission to the world
  • Build meaningful reports that measure marketing performance
  • Constantly perform keyword research to improve our content production
  • Dive into Google Analytics and Google Search Console for insights, communicating these results to team members
  • Help Create and manage ad campaigns on Google Adwords
  • Execute regular SEO audits, record user engagement measures and competitor’s website performance
  • Research and outreach to increase Link Building
  • Conversion rate and cost per conversion analysis
  • Assist with the development of and be responsible for the execution of SparkCognition’s digital strategy
  • SEM: Increase distribution and brand awareness through digital, social and partner advertising
  • SEO: Improve domain authority with keyword optimization and backlinks
  • Work with marketing team to improve social media following, engagement and views
  • Use analytics to understand competitive market, measure and report on your efforts and make recommendations

Critical success factors

  • Comfortable with technical subject matter
  • Strong attention to detail
  • Experience with Adwords and Google Analytics
  • Previous experience with SEO and/or PPC
  • Working knowledge of at least 1 of the following tools: Moz, Raven Tools, SEMRush, Spyfu.
  • Ability to carry out agreed upon digital strategy with minimal oversight and interference.
  • Effectively manage several advertising programs on various platforms.
  • Distribution strategy beyond traditional and online methods (i.e. podcasts, partner media)
  • Reportable growth in web traffic and online awareness for brand and products

Requirements

  • Digital Marketing experience
  • Experience with basic digital marketing activities – SEO, SEM, online advertising, email marketing, and social media marketing
  • Basic knowledge of WordPress CMS
  • Excellent written communication skills
  • Experience overseeing social advertising (LinkedIn, Twitter) and PPC campaign budget.
  • Demonstrated experience in B2B technology and growing online presence.
  • Reporting using google analytics/adwords and/or other marketing applications.
  • Ability to work with speed in an efficient manner while maintaining quality output

Bonus credit for:

  • Experience with Pardot
  • Hands-on CRM experience (preferably Salesforce)
  • Familiarity with CSS, HTML, Javascript, WordPress
  • Ideas and innovation around video marketing, google, SEO
  • Excitement and enthusiasm for working with Artificial Intelligence, potential unicorn company and large enterprise clients

Compensation and structure:

  • Position open for full-time or contract
  • Pay will be determined on merit, experience, and capability
  • This position is located in-office in Austin, TX.
Apply Today

Creative Content Marketing Coordinator

Do you love to create? Are you passionate about telling great stories in creative ways?

Do you have the skills, curiosity, work-ethic, and creativity to deliver in a fast-paced and collaborative environment?  Do you want to be part of building an industry-leading brand at the cutting edge of technology?

SparkCognition is seeking a creative, organized, ambitious, curious, and highly motivated Creative Content Marketing Specialist to help tell the company’s story to the world in a way that improves SparkCognition’s brand awareness and drives new client conversations.

In this role, you will be a key member of the marketing team driving the success of SparkCognition’s brand. This is a critical role within the marketing team and will support almost all aspects of marketing, but with a focus on creative marketing, content generation and distribution, digital media, video production, and demand generation for our unparalleled B2B AI-powered technology.

You will work with product management, sales enablement, marketing communications, and other organizations to define product messaging, create sales and marketing materials, launch products, create campaigns, and develop and execute the overall go-to-market strategy.

SparkCognition is a high-growth Artificial Intelligence industry leader, and we are passionate about providing our customers with world-class products.  We are building a team of highly creative, fun, and professional marketers to accelerate the growth of the SparkCognition’s brand.

What you’ll do:

  • Lead and execute a content strategy that drives the SparkCognition brand, our thought leadership, and our marketing goals to new heights and brings better leads into our sales and marketing pipeline
  • Create industry leading creative digital content: videos, podcasts, blogs, articles, etc.
  • Build a content roadmap targeting key audiences across channels and touchpoints
  • Build marketing collateral, including brochures, presentations, case studies and white papers
  • Monitor industry trends and incorporate as appropriate to increase user engagement and content effectiveness
  • Regularly update calls-to-action, landing pages, lead generation content, and other marketing content
  • Perform website updates and maintenance including updating page content, blog postings, and more
  • Support social media content posts across several channels
  • Development of HTML landing pages
  • Assist in development of web and other digital content

Critical success factors:

  • Superstar attitude
  • Creativity
  • Great Design
  • Organization
  • Comfortable with a technical subject matter
  • Strong attention to detail
  • Team-player
  • Self-motivated
  • Solution-focused
  • Energetic, innovative, and curious
  • Adaptable to rapidly evolving situations
  • Superb ability to write clear, concise, persuasive and compelling content
  • Exceptional written communications skills
  • Ability to organize, prioritize, and manage multiple projects

Requirements:

  • Excellent communicator and creative thinker
  • Ability to translate technical jargon into intriguing stories
  • Ability to rapidly learn and understand SparkCognition’s products, customers, and use cases
  • Excellent writing skills
  • Design Proficiency
  • Proficiency with various forms of digital media
  • Proficiency with Adobe Suite
  • Proficiency in WordPress
  • Experience, education, or formal training in communications, marketing, journalism and/or psychology.

Bonus credit for:

  • Familiarity with CSS, HTML, Javascript, and WordPress
  • Experience with Adobe Creative Suite, especially InDesign and Photoshop * Excellent copywriting and editing skills
  • Video production and editing

Compensation and structure:

  • Position open for full-time or contract
  • Pay will be determined on merit, experience, and capability
  • This position is located in-office in Austin, TX.
Apply Today

Marketing Intern

We are seeking a Marketing Intern to play an integral role in our marketing, media, and corporate communications.  This is a paid internship that requires a highly motivated and results-driven personality with strong communication skills who will thrive in a fast-paced environment. This is an excellent opportunity for an individual who wants to work as part of a skilled team to gain valuable experience with a variety of products and industries.

Responsibilities:

    • Assist the Marketing and Communications team to execute the tactical aspects of our marketing, messaging, and PR plan.
    • Help create and promote social media content regularly to grow the company’s brand awareness (blog posts, contributed articles, etc.)
    • Conduct outreach to evangelize the company’s brand and messaging
    • Work with the marketing team to coordinate product content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world
    • Assist in the development of a social media content calendar and procedures
    • Reach out to existing publishing partners to ensure they receive a steady flow of original and promoted content, and also work to establish new publishing partner relationships
    • Perform other one-off tasks as assigned when applicable

Qualifications:

    • Sophomore or Junior of a four-year university preferred
    • Availability to work full-time during the Summer and at least part-time during the Fall and Spring academic terms
    • Proficient in writing and editing
    • Excellent verbal and written communication skills
    • Detail-oriented self-starter who can independently manage deadlines
    • Positive attitude and team player

Bonus Qualifications:

    • Graphic design experience
    • Video editing and production experience
    • Basic knowledge of WordPress CMS
    • Experience developing content (blog posts, infographic, website copy, etc.)
    • Link Building – Research & Outreach

Compensation:

    • Hourly based compensation
    • Pay will be determined on merit and capability
    • This position is for Summer, Fall and Spring terms
Apply Today

Software Engineer - Austin, TX

We are looking for a collaborative, self-starting, hungry Software Engineer to join our team of engineers, data scientists, and designers to deliver the next generation of cognitive analytics solutions. At SparkCognition, you will work on the latest tools in Machine Learning, Cognitive Computing, Big Data, Cloud Computing, Graph Databases to solve challenging problems.

  • Expertise in Java, Python or similar language
  • Solid understanding of Object Oriented Programming
  • Solid understanding of Web based Programming techniques
  • Experience with databases, webservices
  • Strong inter-personal skills
  • Independent thinking and desire to learn new techniques/technologies
  • Degree in Computer Science, Computer Engineering or equivalent experience
Apply Today

Data Scientist - Austin, TX

We are looking for a collaborative, self-starting, hungry Data Scientist to join our team of engineers, data scientists, and designers to deliver the next generation of cognitive analytics solutions. At SparkCognition, you will work on the latest tools in Machine Learning, Cognitive Computing, Big Data, Cloud Computing, Graph Databases to solve challenging problems.

  • Expertise in R, Python or similar Machine Learning languages/packages
  • Expertise in Machine Learning/Cognitive Computing algorithms and techniques
  • Experience with High Performance computing
  • Experience with Big Data Analytics, Graphing techniques
  • Strong inter-personal skills
  • Independent thinking and desire to learn new techniques/technologies
  • Bachelors Degree or higher with relevant experience. Masters and PhD preferred.
Apply Today

Sales Engineer - Austin, TX

We are looking for a collaborative and client-focused solutions engineer with exposure to data science and machine learning. The ideal candidate will also have an understanding of security in Linux/Windows environments. The successful candidate will join our market development team.

In this role, you will work with a growing list of enterprise clients and SparkCognition engineers to deliver next generation analytics and security solutions based on cutting-edge Machine Learning algorithms.

  • Expertise in R, Python and/or Java based Machine Learning and Big Data infrastructure
  • Experienced in data science, statistics and analytics projects; in particular, the reasoning skills to map real-world problems into algorithmic contexts, highlight solutions and present outcomes via effective visualization
  • Experience and understanding of security related issues particularly as they pertain to networks of Linux and Windows systems
  • Familiar with Machine Learning/Cognitive Computing algorithms and techniques (e.g. NLP techniques, Classification etc.)
  • Strong inter-personal and communication skills, specifically the finesse andconfidence to present solutions to the executive team and to customers
  • Independent thinking and desire to learn new techniques/technologies
  • Bachelor’s Degree or higher with relevant experience. Masters and PhD preferred.
Apply Today

Account Executive - North East, West, and Mid-Atlantic

Creating and building technology that replicates the human mind is the most fascinating and impactful invention of the modern era.

Preferred Skills

We invest in the best and brightest to execute on an aggressive growth strategy. If you possess the following skills, traits, and attributes, we invite you to compete to join our Sales Team at SparkCognition:

  • Optimistic and confident about your abilities, track record, and talent
  • You get excited when there is some uncertainty in your world
  • Willing to take on any challenge, and to look for opportunities
  • Possess an entrepreneurial mindset
  • Ability to articulate why you have grit
  • You want to make a big impact to execute on our strategy, and to be rewarded generously

Role and Responsibilities

The Account Executive will sell into one of the three territories specified above (North East, West, and Mid-Atlantic). You will have two products to sell across multiple vertical markets identified as energy, manufacturing, retail, and financial services. Joining the team early gives you the benefit of choosing your accounts and working on warm leads the company has produced to date.

You will be expected to utilize our CRM, Saleforce.com and to follow our pipeline management and forecasting process.

Qualifications and Education Requirements

The ideal candidates will have a proven track record selling new, or early to market products or solutions to enterprises. Rarely (if ever) have deals been handed to you, and you work smarter than your peers.

We do not hire order takers. If you have been successful in sales, or in building a business, your formal education is not so important to us.

Apply Today

Senior Account Executive - North East, West, and Mid-Atlantic

Creating and building technology that replicates the human mind is the most  fascinating and impactful invention of the modern era.

Preferred Skills

We invest in the best and brightest to execute on an aggressive growth strategy. If you possess the following skills, traits and attributes, we invite you to compete to join our Sales Team at SparkCognition:

  • Optimistic and confident about your abilities, track record, and talent
  • You get excited when there is some uncertainty in your world
  • Willing to take on any challenge, and to look for opportunities
  • Possess an entrepreneurial mindset
  • Ability to articulate why you have grit
  • You want to make a big impact to execute on our strategy, and to be rewarded generously

Role and Responsibilities

The Senior Account Executive will sell into one of the three territories specified above (North East, West, and Mid-Atlantic). You will have two products to sell across multiple vertical markets identified as energy, manufacturing, retail, and financial services. Joining the team early gives you the benefit of choosing your accounts and working on warm leads the company has produced to date.Joining the team early gives you the benefit of choosing your accounts and working on warm leads the company has produced to date.

You will be expected to utilize our CRM, Saleforce.com and to follow our pipeline management and forecasting process.

Qualifications and Education Requirements

The ideal candidates will bring existing relationships in large and enterprise accounts, and will have a proven track record selling over $1M in software quota, and/or selling new, or early to market products or solutions to enterprises. Rarely (if ever) have deals been handed to you, and you work smarter than your peers.

We do not hire order takers. If you have been successful in sales, or in building a business, your formal education is not so important to us.

Apply Today

Channel Manager

SparkCognition is looking for a Channel Manager for the SparkSecure product lines. The right candidate will have experience in the cybersecurity space, handling different types of channel partners including Value Added Resellers, Systems Integrators and Managed Security Service Providers. The position will be involved in every phase of the channel lifecycle journey, including identifying, on-boarding, training, enabling and tracking channel partners.

This is a key position in SparkCognition’s cybersecurity team and offers great potential for future growth and expansion.

Responsibilities include:

  • Responsible to identify the right partners for SparkSecure across channel partner types and geographies
  • Training partners on the value of the product and positioning in the market place
  • Working with the SparkCognition technical team to manage the transfer of technical know-how to partners, including certifications
  • Handholding new partners through sales calls as they learn the product and how it is deployed
  • Tracking and managing the health of the partner program in the security space, through developing and tracking Partner Business Plans
  • Help partners with demand generation with joint SparkCognition – Partner marketing programs
  • Develop and maintain deal registration and other channel conflict management programs to ensure consistency across the partner field and also with respect to field sales
  • Responsible for the overall growth and health and revenue of the partner community
  • Responsible for achieving channel sales goals for the SparkSecure product

The role will include ~20% travel to support partner activities. Preferred location is Austin but all locations considered.

The right candidate will have:

  • A Bachelor’s degree in a STEM discipline, Master’s preferred
  • At least 4 years of experience working in a Channel role in cybersecurity
  • Experience with managing different types of cybersecurity partners and documented history of success through revenue growth or MBOs
  • Experience working with leading VARs, SIs, MSSPs in the US / Canada
  • Understanding of the Cybersecurity ecosystem and latest trends in the industry
  • A Bachelor’s degree in a STEM discipline, Master’s preferred
  • At least 4 years of experience working in a Channel role in cybersecurity
  • Experience with managing different types of cybersecurity partners and documented history of success through revenue growth or MBOs
  • Experience working with leading VARs, SIs, MSSPs in the US / Canada
  • Understanding of the Cybersecurity ecosystem and latest trends in the industry

If you are the right candidate for this role, you want to work for a fast growing startup is revolutionizing how Cognitive Analytics is used across Cybersecurity and broadly across the IoT space. You are excited about pushing the envelope and you want to work with a team that is committed to fast growth. You are self-driven and thrive in a fast paced environment that provides you the opportunity to not just achieve your own goals, but also to build a world-class cyber security channel team.

SparkCognition provides clients with patented AI-powered products to enhance cyber security, and state-of-the-art machine learning technology to identify and prevent equipment failures before they happen. We are industry leaders, creating powerful and meaningful advances in the field of AI technology. We’re not just predicting the future, we’re changing it for the better.

Apply Today

Senior Software Engineer - Java

SparkCognition is looking for strong experienced software engineers to join our team! Are you excited to tackle new problems and have solid experience designing and developing scalable applications? Come join us!

You will be addressing critical issues on some of our most critical products and services which have. You must be able to write coherent, organized code and be comfortable working on a complicated code-base with high levels of abstraction.  .

Required Skills:

  • BS, MS or PhD in Computer Science or related technical discipline (or equivalent)
  • Extensive Java experience
  • Extensive programming experience
  • Familiarity with various Apache technologies (Solr, Tika, Lucene, …)
  • Strong Object Oriented skills
  • A solid foundation in computer science, with strong competencies in data structures, algorithms and software design
  • Teamwork, communication and leadership skills
  • Natural Language Processing (NLP) experience is a plus
Apply Today

Product Manager

SparkCognition is looking for a dynamic, energetic, technical and motivated product strategist to manage and help develop products using Machine Learning, Artificial Intelligence and Big Data technologies. The ideal candidate is a strong leader who loves to build complex products with a team consisting of high performing, talented team.

As a product strategist, you will be working across the board with engineers, customers, and executives to help guide products from conception to launch. Your role will bridge the technical and business worlds as you design deployable products that our customers love. You have a bias toward action and can break down complex problems into steps that drive product development at the speed of innovation. To be successful in this role, you must be self-motivated, driven, and looking to move the frontiers of technology.

Responsibilities

  • Learn the state of the art in advanced algorithmic technologies
  • Gather product requirements
  • Help to define a product vision and strategy
  • Work with world-class engineers

Minimum qualifications

  • BA/BS in Computer Science or an Engineering-related technical field
  • 2-3 Years Product Management Experience
  • Experience developing software products and technologies
  • Basic knowledge of software engineering practices
  • Knowledge of machine learning practices

Preferred qualifications

  • MBA or business-related graduate degree
  • Familiarity with business issues, or the ability to quickly learn
  • Expert knowledge of the security industry
  • Excellent written and oral communication skills
  • Excellent organizational and analytical skills with strong technical abilities

To apply for this position please include the following in your submission:

  • Up-to-date Resume
  • One technical writing sample
  • One Paragraph on why you’re interested in a role at SparkCognition
Apply Today

Partner Sales Rep

This role will lead SparkCognition’s success with alliance and channel partners to broaden market penetration.

The Partner Sales leader will be a seasoned business development person with channel sales background. The ideal candidate is experienced navigating complex relationships in large organizations. The channel executive will have knowledge of emerging technologies, such as Big Data, Predictive Analytics, or Artificial Intelligence. (S)he brings critical creative thinking in identifying channel needs for success and process definition bringing our services into understandable solutions for their clients.

The ideal candidate will have a multiyear track record of success for their firm and their partner’s firm(s) and is adept in aggressively growing partner relationships. (S)he is experienced in new revenue generation as new alliances are created. Client relationship management is a core skill of this candidate. They must have a track record of working with all levels and interacting in multi-layered environments. Further, the person brings experience creating invaluable internal relationships to ensure establishment of best solution, collaboration, and client satisfaction.

The Position

This position will be directly responsible for revenue stream generated from channels and alliances. (S)he will guide the sales leaders of SparkCognition partners to successfully move services through their sales teams to clients. Therefore, the person will learn and develop deep knowledge of:

  1. SparkCognition’s offerings and their value to channel’s prospective clients
  2. Internal support/materials/solutions required to support channel success
  3. Current and evolving technical and business trends
  4. Channels’ businesses and targeted/existing clients

Identification and establishment of new potential relationships is also desired.

Principal Responsibilities

Under supervision of the Vice President, Sales and Business Development, the role will have primary responsibility for managing major channels and alliances, such as GE Digital, IBM, and AT&T. Successful Channel management includes revenue attainment, client (channel) success and satisfaction, and uncovering new growth potential.

Requirements for this position

  • Exhibited success in managing channels and alliances; meeting/exceeding revenue targets
  • Excellent communication and presentation skills
  • Experience delivering Client Relationship Management at the highest levels: acting as a trusted advisor and evolving/maintaining the relationships
  • Self-motivated, entrepreneurial person, who is comfortable dealing with ambiguity
  • Adeptness in effectively prioritizing and managing tasks within a fast-paced environment
  • Demonstrated ability to work and collaborate within high-performing teams
  • Strong critical thinking
  • Key traits: assertive, persistent, persuasive, high energy, drive to succeed
  • Passion for emerging technologies
  • Multiple years in selling and supporting channel sales of complex solutions — in Technology or Software
  • Industry depth in Utilities, Energy, or Industrial is a plus

Compensation 

SparkCognition will offer an attractive compensation package comprised of base, bonus based upon revenue performance, and equity.

Location

The successful candidate will be ideally west coast based with easy access to key partners.

Apply Today

Financial Analyst

SparkCognition is looking for a dynamic, energetic, technical, and motivated Financial Analyst. The ideal candidate is a strong leader who loves to fix complex problems with a high preforming, talented team.

As a Financial Analyst, you will be working across the board with engineers, customers, and executives to help guide the company’s growth. Working directly with COO and CFO you will bridge the Financial and business worlds as you help lead the company through fund raising events, budgeting and planning activities. You have a bias toward action and can break down complex problems into steps that drive company efficiencies at the speed of innovation. To be successful in this role, you must be self-motivated, driven, and looking to succeed in a fast paced fun environment.

The Work:

  • Organizational Leadership – work closely with organizational leaders and off-shore accounting firm to develop financial policy, operational goals, and reliable reporting.
  • Optimizing Efficiency – identify and implement best practices focused on proactive solutions and active engagement.
  • Ownership of GL – complete ownership of financial recording, including general ledger as well as AP, AR, Inventory, and Fixed Asset sub-ledgers.
  • Fund raising All-Star – provide strategic and tactical support for on-going Fund raising rounds.

The Candidate:

  • Obsessive about the details – no Band Aids
  • A natural born leader and innovator
  • Loves to learn and fearlessly confronts change
  • Customer-focused and quality driven
  • Tenacious – does whatever it takes to deliver results
  • Works hard but doesn’t sweat the small stuff

Our ideal candidate has a CPA license, a public accounting background, and has experience managing full cycle accounting for a mid-sized company.

Benefits:

  • Competitive salary
  • Medical, dental, and vision
  • Generous PTO
  • break room drinks and snacks

This posting is not open to recruiters.

Job Location:

  • Austin, TX

Required education:

  • Bachelor’s

Required experience:

  • Accounting: 5-10 years
  • Controller: 2-5 years
  • CPA certification is a plus

Compensation & Benefits:

  • Salary Range: $55,000 – $85,000 (Dependent on experience)
  • Medical, vision and dental
  • Monthly gym subsidy
  • 401K Plan
Apply Today

IT Intern

Information Technology Intern will provide direct technical assistance and support to SparkCognition staff for network, hardware and software issues.

Job Roles

  • Learn and develop skills in information technology to include networking of computers, system wide back up of data, and storage of data.
  • Assist staff in performing system backup and maintenance functions.
  • Assist in creation and maintenance of company tools and software accounts.
  • Assist in organization of company assets (hardware and server)
  • Assist in installation of PC hardware and software.
  • Assist in network and hardware troubleshooting.
  • Assist in performing preventative maintenance and upgrades on servers.
  • Assist IT Administrator with current projects.
  • Perform special projects as determined by the information systems staff.
  • Assist in needs analysis for projects; in research for solutions for needs.
  • Assist in updating user and technical documentation.
  • Assist in the maintenance and performance tuning of application databases.
  • Assist in managing, maintaining, developing, designing and updating the intranet.
  • Assist with the Web Content Management System for our public website.
  • Gain hands on practical experience to the full gamut of Help Desk roles and responsibilities.
  • Run calls to troubleshoot desktop problems for Macintosh, Linux and PC computers.

Qualifications

  • Local college sophomore, juniors and seniors with a 3.0 GPA or better.
  • Energetic, organized and detailed skilled with today’s technology.
  • Highly developed interpersonal skills and the ability to work well in a team-based environment Independent worker.
  • Ability to dedicate, at minimum, 10-15 hours per week to this intern program.
  • Schedule will be flexible based on student schedule and academic responsibilities related to current semester course load.

Preferred Skills

  • Experience with Mac and Windows hardware and operating systems. Ability to troubleshoot, maintain, and support within a networked environment.
  • Knowledge of basic networking protocol.       TCP/IP, Routing, Switching, Firewall
  • Ability to quickly adapt to a changing environment
  • Ability to quickly learn new concepts and software is necessary
  • Candidate should be a self-motivated, independent, detail oriented, responsible team-player
  • Strong communication skills, both written and oral
  • Ability to multi-task and support multiple priorities
  • Strong Analytical and Problem Solving Skills
  • Excellent teamwork and interpersonal skills
  • Knowledge of Jira, Google Apps
  • Be able to lift more than 50 lbs.
Apply Today

IT Specialist

The IT Systems Specialist provides 1st line IT support to main office in Austin and remote users across the US. They also escalate complex issues to appropriate functional team and perform special projects as assigned.

Essential Functions

  • Provide IT support for Austin based employees as well as remote support for remote sales and support team.
  • Provide efficient tracking of IT Inventory
  • Ensure uptime of local development environment servers as well as cloud and production Linux and Windows servers.
  • Maintain FTP server and NAS data
  • Track, maintain and test local and remote backups of local and remote servers
  • Domain User management and cloud environment user management
  • Troubleshoot Macintosh, Linux, MS Office, Windows, TCP/IP, Internet utilities, and various other software applications
  • Provide troubleshooting and configuration support for client desktop, networking environment, cell phones and various other hardware devices.
  • Ensure all New Hire and Exit processes for employees are met on time and up to standard.
  • Liaise with Engineering department to maintain server uptime and insuring disaster recovery process is in place.
  • If required, perform root-cause analysis, doing what is necessary to prevent problems from recurring.
  • Analyze and resolve problems in accordance with service level agreements, escalating when necessary.
  • Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.
  • Investigate and implement ways of reducing downtime and customer issues.
  • Document procedures, corrective actions, and update knowledge base system.
  • Keep peers and management informed of trends, significant problems, and unexpected delays.
  • Keep customers informed of any problems, scheduled downtime, and open tickets
  • Stay up-to-date with both technical and interpersonal training to ensure sharp knowledge and skill set

Education and Experience

  • 5+ yrs. previous experience of working in an IT Support capacity
  • Bachelor degree in Information Systems, Computer Science or equivalent experience
  • Proficiency in UNIX/ Linux is a must
  • Active Directory and LDAP experience is requested
  • VoIP/ video conference management experience
  • Desktop and Laptop hardware support experience
  • Proficient written and verbal English
  • Ability to lift up to 45lbs
  • Understanding of LAN/WAN technologies and protocols
  • Two years of customer service experience in a professional industry
  • Experience with Chef/ Puppet, Nagios, IPtables, Firewalld, and other configuration technologies.
  • CompTIA Linux+, CompTIA IT Fundamentals, CompTIA Network+, CompTIA Security A+
Apply Today